Shipping Policy

Shopping Policy

Order Processing

All orders are processed and dispatched within 1–2 business days of purchase. You will receive a confirmation email with your tracking details once your order has been shipped.

Delivery Times

Please note delivery times are estimates and may vary slightly due to customs processing or carrier delays outside of our control.

Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery every step of the way.

Customs & Duties

International orders may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer and are determined by your local customs authority.

Lost or Delayed Orders

If your order has not arrived within 14 business days, please contact us at support@nivato.co and we will investigate immediately.

Cancellations

Orders can be cancelled within 24 hours of purchase. After this window, your order may have already been dispatched and cannot be cancelled.

Contact Us

For any order enquiries, please reach out to us at:
📧 support@nivato.co
🕐 Response time: Within 24–48 hours